1. Data Controller
The controller responsible for data processing on this website is:
Rex Travel Service e.K.
Johanna-Melzer-Straße 28, 44147 Dortmund, Germany
Represented by: Mohamed Ibrahim
Email: info@rextravel.de
Phone: +49 1523 8453311
Commercial Register: Amtsgericht Dortmund, HRA 19981
2. What Data We Collect
When you make a booking request or contact us, we may collect: your name, email address, phone/WhatsApp number, hotel name and room number, travel dates, number of travelers, flight details (for transfers), and payment-related information relevant to your booking (e.g. EUR, USD, GBP or EGP payment method chosen).
3. Why We Collect It
We process this data to handle your booking request, confirm availability with our suppliers (hotels, tour operators, transfer providers), send booking confirmations and reminders, and respond to customer service inquiries. Where required, we also use it to meet legal and accounting obligations.
4. Legal Basis
Processing is based on the performance of a contract (Art. 6(1)(b) GDPR) when you request or confirm a booking, and on our legitimate interest (Art. 6(1)(f) GDPR) for general customer communication and service improvement.
5. Sharing Your Data
To fulfil your booking, relevant details are shared only with the specific suppliers involved in your trip — for example the hotel you're booking, the transfer operator, or the tour provider. We do not sell your data to third parties.
6. International Transfers
As our services are delivered in Egypt, limited booking details (such as your name, dates, and pickup/hotel information) are shared with our local partners and suppliers in Egypt to arrange your travel services.
7. Data Retention
We retain booking-related data for as long as necessary to fulfil the booking and to meet legal, tax and accounting retention requirements under German law.
8. Your Rights
Under GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data, and the right to data portability and to object to processing. You can exercise these rights by contacting us at info@rextravel.de. You also have the right to lodge a complaint with a data protection supervisory authority.
9. Cookies
This website may use cookies necessary for its technical operation, and, where enabled, analytics or marketing cookies. Where required by law, we ask for your consent before non-essential cookies are set.
10. Contact
For any questions about this Privacy Policy or how your data is handled, please contact us at info@rextravel.de or +49 1523 8453311.
